Terms of Service

Definitions

“Crado”, “we”, or “us” means Crado Ltd. “You” or “Customer” means the individual or organisation accessing the Services. “Services” means the Crado platform, websites, and any related programs such as early access or pilots.

“Customer Content” means the data, documents, and materials you or your organisation provide to or process with the Services. “Outputs” means the analyses, suggestions, and verification results the Services generate from Customer Content and available sources.

Service description

Crado is engineering decision infrastructure for regulated hardware. It assists engineering and certification teams by reading and structuring engineering documents and evaluating the certification impact of engineering changes.

Crado assists engineering compliance decisions. It does not make certification decisions for you. Final engineering and certification decisions, and responsibility for them, remain with the Customer.

Accounts

To use certain features you may need an account or access provisioned by your organisation. You are responsible for keeping access credentials secure and for activity that occurs under your account. Notify us promptly of any unauthorised use.

Acceptable use

You agree to use the Services lawfully and only as permitted by these terms and any applicable order or agreement. You agree not to:

• attempt to disrupt, reverse engineer, or gain unauthorised access to the Services or related systems;
• use the Services to process content you do not have the right to process;
• use the Services to build a competing product, or resell access without our permission;
• upload malware or use the Services in a way that infringes others’ rights or violates law.

User responsibilities

You are responsible for the accuracy and lawfulness of Customer Content you provide, for configuring access controls appropriately within your deployment, and for reviewing Outputs before relying on them. You remain responsible for your engineering and certification processes and for any decisions you make.

Customer content

As between you and Crado, you retain all rights in Customer Content. You grant us a limited licence to process Customer Content solely to provide and support the Services for you, and as described in our Privacy Policy.

We do not use customer engineering documents to train foundation models. In enterprise deployments, Customer Content is processed within the environment and controls agreed in your deployment and order.

AI-generated and verification outputs

AI-generated suggestions are advisory

Some Outputs are generated with the assistance of AI. These are advisory and are intended to support, not replace, qualified engineering judgement. You should independently review them before acting.

Deterministic verification outputs

Deterministic verification Outputs are produced by a rules-based engine and are based on the regulatory sources available to it and the Customer Content you provide. Their usefulness depends on the completeness and accuracy of those sources and inputs.

Crado does not guarantee that any Output establishes regulatory compliance, certification, or fitness for a particular purpose. Certification and conformity assessment remain the responsibility of the Customer and the relevant accredited bodies and laboratories.

Intellectual property

The Services, including the software, deterministic verification engine, design, and documentation, are owned by Crado and its licensors and are protected by intellectual property laws. Except for the rights expressly granted to you, we reserve all rights. You may not copy, modify, or create derivative works of the Services except as permitted by law or your agreement.

Early access and beta features

Pilot, early access, and beta features are provided to help us learn and improve. They may be incomplete, may change, and are provided “as is” without warranties. We may modify or discontinue them at any time. Feedback you share may be used to improve the Services without obligation to you.

Availability

We aim to keep the Services available and reliable, but we do not guarantee uninterrupted or error-free operation, except where a separate service level commitment is agreed in writing. We may perform maintenance and may suspend access where necessary to protect the Services or comply with law.

Fees

Fees, if any, are set out in the applicable order or agreement. Where the Services are provided free of charge, for example during an early access pilot, we may change or end that arrangement on reasonable notice. Unless stated otherwise, fees are exclusive of taxes.

Termination

You may stop using the Services at any time. We may suspend or terminate access if you materially breach these terms, if required by law, or as set out in your agreement. On termination, the rights granted to you end, and each party will handle data in line with the applicable agreement and our Privacy Policy. Terms that by their nature should survive termination will survive.

Warranty disclaimer

Except as expressly stated in a written agreement, the Services and Outputs are provided “as is” and “as available”, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that Outputs will be complete, current, or sufficient for any regulatory or certification purpose.

Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or related to the Services. Our total aggregate liability arising out of or related to the Services will not exceed the amounts you paid us for the Services in the twelve months before the claim, or, where the Services were provided free of charge, one hundred pounds sterling (£100).

Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law.

Indemnity

You agree to indemnify and hold Crado harmless from third-party claims arising out of your Customer Content or your use of the Services in breach of these terms or applicable law, except to the extent caused by Crado.

Export controls

You agree to comply with applicable export control and sanctions laws. You represent that you are not located in, or acting on behalf of, a jurisdiction or party subject to sanctions that would prohibit your use of the Services, and that you will not use the Services in violation of such laws.

Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales will have exclusive jurisdiction, unless a separate signed agreement between you and Crado states otherwise. If any provision is found unenforceable, the remaining provisions will continue in effect.

Contact us

Questions about these terms? Email hello@crado.io, or write to Crado Ltd, London, United Kingdom.